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Customer Support

IP Wise are able to offer a fully customisable level of support for your data and communications network.

support services picWe can support all of the hardware, software and configuration elements of your network, covering everything from desktop and server operating systems & applications to switches, routers, firewall's and IP telephone systems.

All maintenance agreements are covered by a Service Level Agreement (SLA).

Depending on your requirements, we are able to offer:

Remote Assistance
Lowering your administrative costs, and saving on the costs incurred by having an engineer travel and stay on your site, one of our technical engineers can remotely log on to your network for periodic preventative maintenance (at a pre-arranged time to suite yourselves), ensuring that you network is performing at its optimum.

Additionally, if a technical incident does arise an engineer can immediately log on to the network to assess the problem, and to attempt to correct it.

On Site Assistance
In addition to our Remote Assistance service, an engineer can also attend to a problem on-site. Depending on the severity of the problem, an engineer can be on your site in as little as 2 hours.

Telephone Assistance
Simple, fast and friendly technical support via the telephone is available to administrators or any of your users should they require it.

For more details call us or email us at support@ipwise.com

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